Frequently asked questions
Questions about C35?
Quick answers about visiting, shopping, and events. If you do not see yours, call (214) 222-5915.
Visiting the lounge
What can I find at Cigars on 35?
A cigar shop with a walk-in humidor, a main lounge with a full bar, a covered patio, and the members' Cedar Lounge.
Where are you located?
1980 S Stemmons Fwy, Lewisville, TX 75067, right on I-35. Get directions and hours.
What are your hours?
Monday and Tuesday: 12 PM to 9 PM. Wednesday, Thursday, and Sunday: 12 PM to 10 PM. Friday and Saturday: 12 PM to 12 AM. We open daily at noon. Holiday hours may vary, so call ahead if you are making a special trip.
Do you have a walk-in humidor?
Yes. Walk in and take your time. The team can point you to your next favorite, from everyday sticks to rare finds. More about the humidor.
Is there a bar?
Yes. A full bar with a deep bourbon lineup, fine wines, craft beers, and signature cocktails. The team can suggest a pairing for your cigar.
Do you serve food?
Yes. Lounge fare worth ordering twice. Ask the team for a pairing to match your cigar. See food and drinks.
Is there outdoor seating?
Yes. One of the largest covered patios in the area, with string lights, fans, and outdoor TVs. See the patio.
Can I watch the game?
Yes. TVs inside and out. Settle in and catch the game.
What is the Cedar Lounge?
The members' room. Vaulted beams, leather seating, a fireplace, and its own bar. More about the Cedar Lounge.
How do I get access to the Cedar Lounge?
Access is arranged through the team. Ask about it on your next visit, or call (214) 222-5915.
Do you host events?
Yes. Cigar tastings, game days, and community nights. See what we host.
How do I find out what is coming up?
Follow Cigars on 35 on Instagram or ask the team in store for what is coming up.
Can I host a private event?
Yes. The lounge and patio suit celebrations, corporate gatherings, and private parties. Tell us the date, the headcount, and the occasion on the private events page, or call (214) 222-5915.
Can you handle a large group?
The covered patio handles a crowd and the Cedar Lounge suits smaller groups. Call ahead for big groups and we will make sure there is room.
Should I call ahead?
For a large group or around a holiday, yes. Call (214) 222-5915.
Shopping and shipping
Can I order cigars online?
Yes. Every cigar in the room is also online. Shop all cigars or browse by brand.
How fast do orders ship?
Orders ship in 1 to 2 business days. Orders placed after noon, or on weekends and holidays, may begin processing the next business day. You will get a confirmation email with tracking once it ships.
Where do you ship?
Within the United States only. We do not ship internationally.
Are there places you cannot ship to?
Yes. We cannot ship to Connecticut, Maine, Massachusetts, South Dakota, Utah, Vermont, Wyoming, American Samoa, the Marshall Islands, the Northern Mariana Islands, Puerto Rico, the U.S. Virgin Islands, or Armed Forces addresses (Americas, Europe, and Pacific).
Can I buy a single cigar, or only boxes?
Both, depending on the cigar. Product pages show the sizes available, usually a single or a box.
What brands do you carry?
Major houses stocked in depth alongside boutique blends, including Arturo Fuente, Davidoff, Padron, Drew Estate, My Father, Ashton, Oliva, Plasencia, Rocky Patel, Montecristo, Tatuaje, Foundation, E.P. Carrillo, and La Flor Dominicana. See every brand.
Can you check stock or hold a box for me?
Calling is the fastest way to check stock, hold a box, or ask about an order. (214) 222-5915.
Something is sold out online. Can I still get it?
Call and ask. It is worth checking with the team.
What is your return policy?
See our refund policy. If something arrived wrong or damaged, contact us.
Do I need to be a certain age to order?
Yes. You must be of legal age to purchase tobacco products in your state.